They're your best bet if you're looking to service your Toyota in Charlotte. #Mical embler professional#Staff are generally friendly and professional - and they're miles ahead of the other Toyota dealers in town in this department. The location is clean and easy to work or relax while you wait on your vehicle. Finding out you need to return for another appointment for an unaddressed issue is never ideal. If you don't, there's a good chance an issue will be missed and left unaddressed - something which can be frustrating if you've taken off time from work or have been waiting several hours for a job to be completed. If you have more than two or three items you want addressed, be prepared to state it several times to the service rep, and then inquire about each issue multiple times before, after, and while your vehicle is being serviced. The only negative worth mentioning has to do with the process of communicating issues about your vehicle. That said, they're always polite and service is consistently positive. The customer-facing staff always seem pretty slammed, which can be a challenge if you're looking for an answer to a quick question about your vehicle. Thank you for your help Town and Country of Toyota! Al-nooh Cheng Oct 14, 2022Īppointments can be hit or miss when it comes to how soon your car is serviced vs. I leave a 4 stars because i did took few days off work just to handle this situation which should have been avoidable if the car was good. They also offered me coffee so thats a plus. I was a bit skeptic at first about this place but now I can tell that they really do care for their costumers very accommodating. He finished the job in less than 30mins and fixed the paint. He is very easy to talk to and also a man of few word like myself. I came in on time and met Justin the mechanic/painter. ***Update*** Manager Robert called me to set an appointment for the fix of my car. I hope i can help gullible people like me. I always wonder why the dealer park the car avoiding to see the passenger side, so i dont notice it? I am a bit well known on social medias, have a thousand friends that live in NC CLT. The passenger side of the car have a long scratch starting from the headlight trough the roof. #Mical embler driver#Have to come back twice for a missing door handle cover on the back of driver side(shown picture). I know its a used car but come on! Almost the same price as new why cant you fix the details. The staffs are friendly and they make things less complicated, overall great, but the thing that caught my attention is that they dont mention the damages(exterior and interior wise) of the car.
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